Customer Service Tips – This lesson can be a summary lesson of particular actions and dialogues customer service representatives should maintain when communicating with clients. Include FAQs and solutions that occur frequently with clients. We also suggest keeping a tangible version of this lesson for employees to reference to quickly.
Customer Service Skills – Use this customer service skills lesson to define the skills each employee should recognize and improve upon in their time at the company. Teaching customer skills doesn’t happen in one sitting. Know this going into your training. Ongoing training and one-on-one meetings are great opportunities to make sure each individual is progressing their skill set.